THE CANINE CONNECTION respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how THE CANINE CONNECTION collects, uses, stores, discloses and protects personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).
This Privacy Policy applies to information collected through our website, booking systems, forms, social media, email, telephone, SMS and when you otherwise interact with us or use our services.
“Personal information” is information or an opinion about an identified individual, or an individual who can reasonably be identified, whether the information is recorded in material form or not.
Depending on how you interact with us, the personal information we collect may include:
We only seek to collect information that is reasonably necessary for our business functions and activities.
We may collect personal information directly from you when you:
We may also receive information from third parties where this is reasonably necessary for us to provide our services or operate our business.
Where reasonably practicable, we will collect personal information directly from you.
Because of the nature of our services, we may collect information about your dog or pet that is necessary to safely and appropriately provide our services.
This may include:
Some information about an individual’s health may constitute sensitive information under the Privacy Act. We will only collect sensitive information about an individual where permitted by applicable privacy law and, where required, with appropriate consent.
We may collect, hold, use and disclose personal information for purposes including:
Where permitted by law, we may use your contact information to provide information about THE CANINE CONNECTION, our services, promotions, events, updates and other relevant information.
Marketing communications may be sent by:
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
We will respect your request to opt out of direct marketing, subject to any legal requirements that may apply. Australian privacy rules place requirements on organisations regarding direct marketing and opt-out requests.
Please note that opting out of marketing communications will not prevent us from contacting you about matters relating to an existing booking, service, transaction, account, safety issue or other necessary business communication.
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to:
We only disclose information for purposes reasonably connected with our business activities or where otherwise permitted or required by law.
Where reasonably necessary to protect the health or safety of your dog, another animal, a person or property, we may disclose relevant information to an emergency contact, veterinary professional, emergency service, authority or other appropriate person.
For example, if your dog becomes injured or unwell while receiving our services and veterinary attention is required, we may provide relevant information to the veterinary clinic and use your emergency contact information to contact you.
Some of the third-party service providers we use to operate our business may be located overseas or may store or process information outside Australia.
These providers may include website, cloud-storage, booking, payment, email, communication, software and other technology providers.
Depending on the services we use, personal information may be disclosed to or stored in countries including the United States of America and other countries in which our service providers operate.
Where the Australian Privacy Principles apply, we take reasonable steps in relation to overseas disclosures as required by applicable privacy law.
We will update this Privacy Policy if our overseas disclosure practices materially change.
THE CANINE CONNECTION takes reasonable steps to protect personal information from:
Depending on the information and circumstances, security measures may include passwords, access controls, secure systems, physical security measures and appropriate business procedures.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
You provide information electronically at your own risk, although we take reasonable steps to protect the information we hold.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal, accounting, insurance or regulatory requirements.
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy, delete or de-identify it, unless we are required or permitted by law to retain it.
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.
Cookies may collect information such as:
We may use analytics or other third-party website services to understand how visitors use our website.
You can generally control or disable cookies through your browser settings. However, doing so may affect certain website functionality.
Our website may contain links to third-party websites, booking platforms, payment providers or social media platforms.
These third-party websites operate under their own privacy policies and terms.
THE CANINE CONNECTION is not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing your personal information.
When you interact with THE CANINE CONNECTION through social media platforms such as Facebook, Instagram or other platforms, your interaction may also be subject to that platform’s privacy policy and terms.
We may receive information from social media platforms where you interact with our business or where the platform makes that information available to us.
Where applicable, THE CANINE CONNECTION may take photographs or videos of dogs while providing our services.
Where you have provided appropriate consent, these photographs or videos may be used for:
If you do not want photographs or videos of your dog used for promotional purposes, please contact us.
You may request access to personal information that THE CANINE CONNECTION holds about you, subject to applicable privacy laws.
We will generally provide access unless an exception under applicable law applies.
To request access, please contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
Under the Australian Privacy Principles, individuals generally have a right to request access to personal information held about them.
We want to ensure that the personal information we hold is accurate, complete, relevant and up to date.
If you believe information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us and request that it be corrected.
We will take reasonable steps to correct information where required under applicable privacy law.
If you have a concern or complaint about the way THE CANINE CONNECTION has handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
Please provide as much information as possible about your complaint, including the relevant dates and circumstances.
We will review your complaint and respond within a reasonable period.
ABN: 30 409 538 514
Email: hello@thecanineconnection.com.au
Website: www.thecanineconnection.com.au
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